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Dear Patients:

We are pleased to announce that we are now open!

We are prioritising appointments to those patients that have had emergencies over the closure period, and those that were part of the way through existing treatment. Patients with routine appointments that were cancelled, will then be contacted and we can plan to make up for any missed appointments that you may have had, especially if you are on one of our Membership plans.

We would like to give you the reassurance that you can feel safe that we are doing everything we can to make sure that you do not need to worry about your visit. As a result, we have implemented the following changes within the practice, so your experience will differ from what it was before:

A screen has been installed on reception to keep our receptionist safe
There is a hand sanitising station as soon as you enter the building
Your temperature will be taken on arrival using a contactless thermometer
New cleaning and disinfection protocols has been set up
Staff may be wearing more PPE than usual
Only patients with pre-arranged appointments will be allowed onto the premises
We will encourage only the individual with the appointment enter the building
Only one adult accompanies a child to their appointment
Separate vulnerable patient times
We may ask you to wait in your car before calling you into the building
We may take payments and make further appointments in the treatment rooms
We will contact you a few days before your appointment to ask questions about your health, and ask you to update your personal and medical details on our new online patient portal
Unfortunately, we will no longer be able to accept payments by cash or cheque

To minimise the need for paper forms and questionnaires, we have set up an online patient portal that enables you to update your details online before you attend your appointment. We will also be encouraging contactless payments where possible, using virtual card terminals. We will also prefer to email any receipts and treatment plans to you to keep things as paperless as possible.

Once again, thank you for your loyalty over these difficult past few weeks. We look forward to seeing you soon.

Kind regards, and continue to stay safe.

Kavit Khosla BDS MFDS RCS(Eng)
Principal Dentist and Owner