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Dear Patients:
We are pleased to announce that Streetly Smiles Dental Care is open as normal, and would like to reassure you that we are doing everything we can ensure that you do not need to worry about attending for your visit.
As a result, we have implemented the following changes within the practice, so your experience will differ from what it was before:
- A screen has been installed on reception to keep our receptionist safe
- There is a hand sanitising station as soon as you enter the building
- Your temperature will be taken on arrival using a contactless thermometer
- New cleaning and disinfection protocols has been set up
- Staff may be wearing more PPE than usual
- Only patients with pre-arranged appointments will be allowed onto the premises
- We will encourage only the individual with the appointment enter the building
- Only one adult accompanies a child to their appointment
- Separate vulnerable patient times
- We may ask you to wait outside, or in your car before calling you into the building
- We will contact you before your appointment to ask questions about your health, and ask you to update your personal and medical details on our new online patient portal
- Unfortunately, we will no longer be able to accept payments by cash or cheque
To minimise the need for paper forms and questionnaires, we have set up an online patient portal that enables you to update your details online before you attend your appointment.
It is vitally important that you update your medical history, and answer our Covid-19 health screening form before your appointment, as without this, we may not be able to permit you to enter the building.
We will also be encouraging contactless payments where possible, using virtual card terminals. We will also prefer to email any receipts and treatment plans to you to keep things as paperless as possible.
Once again, thank you for your loyalty over these difficult months. We look forward to seeing you soon.
Kind regards, and continue to stay safe.
Kavit Khosla BDS MFDS RCS(Eng)
Principal Dentist and Owner
